Refund policy

All Sales Final on clearance items. If an Item is sold out, we will refund the full purchase amount of the item.

We aim to supply our customers with the highest quality products and excellent customer service. You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund. Cascade Armory will  pay for Return Shipping. Initial shipping charges will not be refunded.

If you have any questions or concerns with your order, please contact our Customer Service Department by email at sales@cascadearmory.com and we will get back to you as quickly as possible!

Return Instructions:
1. Refer to your packing slip included with your order for a return address. Please include the following information:
Your Name
Order #
Return Address
Phone number we can reach you at during business hours
List of items being sent back
Reason for return or refund. 

2. Please return your items using a traceable shipping method that will be emailed to you from Cascade armory, that will include tracking number(e.g. USPS, UPS, FedEx)
3. Cascade Armory LLC is not responsible for items lost in transit and only take responsibility for items delivered to our Shipping/ Receiving Department.
4. Returns must be unworn, undamaged, unwashed with original packaging
5. Turnaround time for returns and exchanges is generally 2-3 weeks (including transit time) if the item is in stock. If item is out of stock, you will be contacted directly with instructions on how to Refunds will be issued to your credit card within 4 days of processing your return once the item(s) have been received by Cascade Armory LLC.
6. Replacements will be treated as new orders, you will be supplied a new tracking number, shipping charges may apply.
7. Please send all returns to:

Cascade Armory
Attn. Returns
20806 NE Sierra Dr
Bend, OR 97701

Note: If you're exchanging for a different product or colorway, if the new item costs more, we'll charge you for the difference in price. We'll refund you the difference if the new item costs less.